![]() Spring Works makes every effort to ship your products promptly. The proof of purchase that Spring Works mails to you will include any applicable sales tax. If the sales tax rate for the state to which your order is being shipped changes before the product is shipped, the rate in effect at the time your order is invoiced will apply. In addition to the price of your purchases, Spring Works will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. An adult age 18 or older must be home to sign for delivery. Sorry, but we cannot deliver to PO boxes or APO/FPO addresses and no items will be left without a signature. We don’t guarantee that we will receive your returned item.ĭelivery times are not guaranteed and requests for specific deliver times and days can not be guaranteed.Ĭancellation of orders must be made by phone or email within 24 hours of the time the order in placed. If you are shipping an item over $50, you should consider using a trackable shipping service and purchasing shipping insurance. If you receive a refund, the cost of return shipping will be deducted from your refund.ĭepending on where you live, the time it may take for your exchanged product to reach you, may vary. You will be responsible for paying for your own shipping costs for returning your item. Spring Works, 1000 Santa Rosa Ave, Santa Rosa, CA, 95402, United States. To return your product, you should mail your product to: Prior to returning any product a return authorization number is required. We can refund you the entire amount of the order. This may keep the cost at the freight quote.Ĥ. You can pick the items up at the closet freight terminal. This may keep the cost closer to the quote.ģ. We can ship the Items to a different commercial address that is considered urban and accessible. You can pay the additional freight cost and have the items you order delivered to the address you listed.Ģ. The options when freight exceeds the quote you are given are:ġ. When there is a difference in freight cost we will contact you and provide you options. Commercial and residential rural addresses add additional cost to LTL truck freight. Additional lift gate and/or residential rates will apply if no loading dock or forklift is present and if the ship to address is residential. ![]() No other point of delivery is available for residential addresses. Residential delivers are curb side delivers only. ALL LTL TRUCK FREIGHT QUOTES ARE BASED ON DELIVERY TO A COMMERCIAL BUSINESS WITH A LOADING DOCK OR A FORK LIFT. Delivery times depend on the truck carrier and range from 3 to 7 business days. Heavy load LTL truck freight is shipped within 3-5 business days. As the buyer you assume all responsibility for lost or stolen items after they have been delivered, signed for or not. In the event no one is home shipments will be left on the the porch or at a door. We suggest an adult age 18 or older be home to sign for delivery. Our products are shipped within 0-3 business days (Tuesday thru Friday) using the following carriers: UPS (United parcel Service) or another carrier. ![]()
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